No Refund Policy for Hair Extensions
All sales of hair extensions are final. Due to the custom and personal nature of our products, we cannot offer refunds or exchanges.
Reasoning Behind Our Policy
- *Hygiene and Sanitation*: Hair extensions are a personal and intimate product. For hygiene and sanitation reasons, we cannot resell returned hair extensions.
- *Custom Orders*: Many of our hair extensions are custom-made to match our clients' specific needs. These custom orders cannot be resold or restocked.
What to Expect
Before making a purchase, please ensure you have:
- *Selected the correct color and length*: We recommend consulting with our team or using our online color matching service to ensure the best match.
- *Understood the quality and type of hair*: Our website provides detailed descriptions of our hair types and qualities. If you have any questions, please don't hesitate to ask.
- *Read and understood our no refund policy*: By making a purchase, you acknowledge that you have read, understood, and agreed to our no refund policy.
Exceptions
While we do not offer refunds, we may consider replacements or store credit in exceptional circumstances, such as:
- *Defective products*: If your hair extensions arrive damaged or defective, please contact us within 3 days of delivery.
- *Incorrect orders*: If we have made an error with your order, please contact us within 3 days of delivery.
Please note that any replacements or store credit will be issued at our discretion.
Contact Us
If you have any questions or concerns about our no refund policy, please don't hesitate to contact us. We're here to help.
By making a purchase, you acknowledge that you have read, understood, and agreed to our no refund policy.
